How to Contact Us

Our customer service lines are staffed from 7 a.m. to 7 p.m. weekdays except holidays. Bilingual staff is available. All lines are automated around-the-clock so you can check account status, make payment arrangements or report service problems anytime.

FREQUENTLY ASKED QUESTIONS: Residential and Business

TO REPORT:
. . . lights out or outage emergencies, use our online form, or call our toll-free automated outage reporting service at 1-888-LIGHTKC (544-4852)

. . . billing concerns and account questions,
OR
. . . transfer, connect or disconnect service,
call (816) 471-5275, or e-mail a Customer Care Advocate at custserv@kcpl.com, (have your account number available)

. . . streetlight out, within Kansas City, MO limits - call (816) 513-9595
              outside Kansas City, MO - call (816) 471-5275
              or e-mail a Customer Care Advocate at custserv@kcpl.com

. . .Main mailing address:

Kansas City Power & Light
P.O. Box 418679
Kansas City, MO 64141-9679

. . .Bill payment address:

Kansas City Power & Light
P.O. Box 219330
Kansas City, MO 64121-9330

. . . energy theft, report online with the Energy Theft form or call the Energy Theft Hotline at 1-888-TIP-KCPL

OTHER SERVICES:
. . . AccountLink, e-mail questions to alinfo@kcpl.com.

. . . Shareholder Information, e-mail the Investor Relations department at ir@kcpl.com.

. . . Speakers Bureau, Our Power Talk speakers will tailor a presentation to fit your group's size and interest.

. . . Employment Information, check available positions, or contact HR at empapp@kcpl.com.

. . . Contractors/Builders, view New Construction forms and drawings, Electric Service Standards manual.

. . . KCP&L Commercial/Industrial Products and Services, e-mail our Business Center at businesscenter@kcpl.com.

. . . general feedback, comments or questions e-mail comments@kcpl.com.

. . . Web site questions e-mail the Web Administrator at comments@kcpl.com.