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Customer Care

Available 7 a.m. to 7 p.m. weekdays at (816) 471-5275, toll-free (888) 471-5275 KCP&L's Customer Care Center is your source for service and billing help and automated service. The links below give you time-saving, self-service options for any service or account needs you may have. You'll find other helpful information including bill payment options and programs for our customers with special needs.

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Service Requests Report a Service Outage Turn on Service Turn off Service Transfer Service Place a Damage Claim New Construction or Service Upgrades Order Meter for New Service (Temporary or Permanent) Remove a Temporary Meter Upgrade Existing Service KCP&L's Electric Service Standards Billing and Account Information Manage Your Account & Access Information * Current and Past Billing Detail Bill and Payment History How to Read Your Monthly Bill Reading Your Meter Rates and Service Rules/Tariffs Additional Information Brochure Center Frequently Asked Questions Report Energy Theft Contact Us		Billing and Payment Options Budget Billing Plan Automatic Recurring Payment Pay Online * Check by Phone In-Person Payment Locations Special Programs and Services Medical Customer Program Financial Assistance Dollar-Aide Energy Gift certificate Change A Light Program Energy Analyzer Tax Credits State Commissions Missouri Public Service Commission Kansas Corporation Commission
KCP&L recognized for efficient new bill design