Phone Number & Customer Services
KCP&L customer service is here to help you. Contact us by phone or online.
Call KCP&L Customer Service
Report a Power Outage or a Downed Power Line
Report Outage Online
Or call 1-888-LIGHT-KC (1-888-544-4852)
Crews are responding to storm-related outages in our service area. We will provide updates as new information becomes available.
Report a Streetlight Outage
- Report a streetlight outage to KCP&L
- Please report streetlight outages directly to the following cities:
Special Payment and Billing Issues
- Call 816-471-5275 or 1-888-471-5275
Line Location Services (Before Digging)
- Anywhere: 811
- Kansas: 1-800-DIG-SAFE (1-800-344-7233)
- Missouri: 1-800-DIG-RITE (1-800-344-7483)
Builder and Electrician Inquiries
- Call 816-701-0363
Other Issues
For the following issues, please fill out an online form. The form helps us get all the information we need.- Start/stop/transfer service
- Request tree trimming
- Report energy theft
- Order/upgrade service
- Remove a meter
- Request a children’s safety speaker
TDD/TTY Customers
We’re happy to assist customers with speech or hearing impairments via a relay operator. Dial 711 to be routed to your state's TDD/TTY relay operator. If 711 does not work in your area, please call:
- Missouri customers: 1-800-735-2966
- Kansas customers: 1-800-766-3777
Provide the relay operator with KCP&L's Customer Service number: 1-888-471-5275.
