Phone Number & Customer Services

KCP&L customer service is here to help you. Contact us by phone or online.

Call KCP&L Customer Service


Report a Power Outage or a Downed Power Line

Report Outage Online
Or call 1-888-LIGHT-KC (1-888-544-4852

Crews are responding to storm-related outages in our service area. We will provide updates as new information becomes available.

Report a Streetlight Outage


Special Payment and Billing Issues

Line Location Services (Before Digging)

Builder and Electrician Inquiries

Other Issues
For the following issues, please fill out an online form. The form helps us get all the information we need.  
TDD/TTY Customers

We’re happy to assist customers with speech or hearing impairments via a relay operator. Dial 711 to be routed to your state's TDD/TTY relay operator. If 711 does not work in your area, please call:

Provide the relay operator with KCP&L's Customer Service number: 1-888-471-5275

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